Soft Skills Standard Programs and Customized Programs

* Technical Leadership
* Software Project Management
* Fundamentals of Software Engineering
* Overview of SEI-CMM
* Performance Management
* Conflict Management
* (Internal)/Customer Service
* Strategic Selling Skills
* Selling Consultancy Services
* Relationship Marketing
* CRM (including call centres)
* Customer Delight
* Handling Difficult People
* Active Listening as a Communication Tool
* Strategic Leadership

Customized Programs

* Structured Selling Process
* Channel Management
* Negotiation Skills for Business Results
* Telecare - Customer Service over Phone
* Developing a Customer Retention Program
* Pleasing Hard Customers
* Interpersonal Communication Skills
* Succeeding as a First Time Manager
* Team Building
* Professional Supervision Skills
* Coaching Skills for Managers
* Motivation at Workplace
* Performance Appraisals
* Am I in Control? - Time Management
* Interviewing and Hiring Right People